Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation For more information, please read our Privacy Policyin full.

Credit Cards: 

• We accept Visa, Mastercard, American Express, Discover, and JCB.

Paypal: 

• Use any payment method on the growing list of ways to fund a PayPal account. Once you have funded your PayPal account, you can use our single-click PayPal express feature to speed through checkout.

Gift receipts are complimentary and available with any order. Gift wrap is available for an additional $5 per order. GUADALUPE DESIGN will package the order in a gift box with bow and include a personalized card.

All orders must be submitted by noon (12:00 pm) PST in order to ship the same day. If the order is placed after noon, it will likely ship out the next business day.

Our website is in real time. All available sizes are displayed online. If your size is not showing up, it is unfortunately out of stock. If the item is a sale item we are not able to re-order it. However, if the item is regular-priced, you can submit a special order inquiry on the item's page where it says 'can't find your size' and our Special Orders Department will look into the availability of the item for you.

Unfortunately, we are not able to change out the items in an order once the order has been placed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct product. To cancel an item you can log in to your purchase history and click the cancel button, or contact our customer service team with your request.

If you have an account please login first and then follow the directions below:

• When signed in to your account, click on 'My account' at the top left hand corner of the site.
• Below several different options will appear. Click on 'My orders' to see the status of past and current orders that you have placed with us.

You may cancel an order at any time before the order ships. We recommend you cancel your order online (instructions below). You may also cancel your order by contacting customer service, but due to time differences between the USA and other countries, we cannot guarantee customer service will receive your request before the order ships.

To cancel an order online:

• Click on 'My account'
• Click on 'My Orders'
• Select your order #
• Find your item, and click on 'Cancel' under the Actions column